If you ended up on this page it is likely that you think pcTattletale for Windows stopped recording. This short article will show you why this has happened and how you can easily fix it.
Why pcTattletale Stopped Recording?
By far the most common reasons pcTattletale is having problems is either Windows Startup or 3rd party security software on the machine.
Security apps can be overly aggressive in protecting your computer. Some of them can even disable pcTattletale. Once they do this pcTattletale will stop recording.
Check Windows Startup
Sometimes Windows can disable pcTattletale from starting up. You will likely see that pcTattletale was working great for a week and then stopped when they finally restarted the computer. Here is how to see if Windows has disabled pcTattletale and fix it.
First just right click with your mouse anywhere on the black band at the bottom of the screen to select the task manager like below (Windows 10 shown):
Now pick the startup tab. Look for the Microsoft Scheduler Process:
If it is disabled turn it on:
Restart the computer and pcTattletale should start working again.
Allow pcTattletale With Windows Security
All Windows computers have Windows Security built in by default. If you do not have any security apps on your computer then you already have Windows Security. If you are using pcTattletale to monitor an employee’s workstation you might need to talk with your system admin.
Open Windows Security. You can find it running down by the clock:
Open the security center control panel and pick Virus & threat Protection:
Next pick “Manage Settings”:
Scroll down on the next screen until you find the “Exclusions” section. This where we can tell Windows Security to leave pcTattletale alone.
Select “Add an Exclusion” and pick the “Folder” option:
Copy the File Path Below. Paste it into the folder box on the open dialog screen. Then click “Select Folder”:
C:\Program Files (x86)\Common Files\Microsoft Shared\scheduler
Now pcTattletale will be allowed to run on the Computer without being removed by Windows Security.
After you do this make sure to Install pcTattletale Again. Then it will keep recording without being deleted.
Check For 3rd Party Security Software
Check the PC for any 3rd party security software. It is likely breaking pcTattletale. You can either remove the 3rd party app and use Microsoft’s built in one or exclude pcTattletale from their scans.
Just click down by the computer’s clock and look for the security icon:
Next open the security center. Here is an example of a computer that has the Windows Default Security Software running on the machine (this will likely not give you any problems):
Here is an example of a Computer using McAfee Enterprise. Notice how it asks you to open McAfee, the 3rd party app:
Check down by Clock
Some security apps like Avast run down by you computer’s clock in the lower right. Hover your mouse over the various icons and look for ones that are security apps.
Find Your 3rd Party Security App
You should see your security app listed below. Just click the logo to see how to get it work with pcTattletale. What if your security app is not here? Well it probably works fine with pcTattletale.
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