Common Issues For New Users:

It's common for new users to sometimes run into a glitch here or there when installing or using a brand new software product that they may be unfamiliar with.

Not to worry because below you'll find the most common issues that most new users run across.

Simple click any link below to see the solution for that particular issue.

Setting your internet security software to ignore PC Tattle software

To ensure the trouble free operation of PC Tattletale it is very important that you exclude PC Tattletale software from your internet security program, for example your anti-virus and or anti-spyware software.

Some security software like Norton, may even prevent you from downloading the PC Tattletale software you paid for until you exclude it.

To see how to quickly and easily exclude PC Tattletale from your internet security software solution click here now.

Downloading PC Tattletale

If you haven't already downloaded the software:

1) Click here to download the trial version of PC Tattletale

2) Next, install PC Tattletale by clicking on the setup file you downloaded.

3) Enter your activation code to upgrade the demo version to a full version and unlock the stealth mode.

4) Run any spyware detectors installed on the computer. IF your scanner finds PC Tattletale, add PC Tattletale to your detector's ignore or exclusion list.

Here are some easy to follow Video Tutorial that will help you do this if you do not already know how.

Video link: PC Tattletale exclusion videos

NOTE: If you can not download PC Tattletale - click here

Access denied when downloading PC Tattletale / Can't download PC Tattletale

Question: When I download PC Tattletale I get an "access denied error" message. Therefore I can't install the software. How do I fix this?

Answer: Norton & McAfee products can cause this problem, however Norton is the worst offender here by preventing you from completing the download of PC Tattletale set up file.

There is a easy way to fix this however. Please watch our exclusion videos to exclude PC Tattletale from their scanning process.

You can watch the videos here:

PC Tattletale help videos

Note: Mc McAfee users: You will be promoted to "allow" access when you run the setup.exe for PC Tattletale.

Once you do this, the software will install correctly.

On a side note: Why struggle with a troublesome anti-virus software like Norton when there are alternative anti virus programs available that are documented to be better?

For a list of anti-virus software that we think are better click here

Installing PC Tattletale

1) After downloading PC Tattletale software you can install it by simply clicking on the file you downloaded to your PC.

2) Enter your registration code to upgrade the demo version to a full version and unlock the stealth mode.

3) Run any spyware detectors installed on the computer.

IF your scanner finds PC Tattletale, add PC Tattletale to your detector's ignore or exclusion list.

Here are some easy to follow Video Tutorial that will help you do this if you do not already know how.

Video link: PC Tattletale anti virus exclusion videos

NOTE: If your anti-virus or anti-spyware software is not listed on the above page, BUT DOES detect PC Tattletale, please click here to let us know.


NOTE: If you can not download PC Tattletale - click here

Registering your copy of PC Tattletale

1) First, open the PC Tattletale control panel using the default or secret password (if you've changed it), and click the "Register Software" on the upper left hand side of the screen.

2) Next, enter the activation code you were issued at the time of purchase.

NOTE: Your PC must be online at the time of activation.

If you've lost or forgotten your activation code you may look it up here.

Didn't get an activation code after purchase?

Your PC Tattletale activation code was issued at the time of purchase and was displayed both ON SCREEN on the receipt page, and it was also emailed to you.

If you have lost or forgotten your activation code you may look it up here.

Receiving an Error 1603

Occasionally a user will report receiving an error Error 1603 message when installing the software. There is no cause for alarm.

This error message is caused by of 1 of 2 issues:

Possible Cause 1: If you are using Windows XP or Windows 2000, you MUST be signed into your computer as a high-level computer owner or "administrator."

Limited user accounts do not have the proper permissions to install software.

If you are logged in as a limited user when is trying to install PC Tattletale, Windows will alert you to this fact by displaying this error message.

Simply log out of be a limited user account, and restart your computer. Then choose an administrator account when you log in.

You should then be able to install PC Tattletale without any further issues.

DO NOT switch between accounts by logging on and off. You must shut down your PC and restart it, and then login to Windows using an administrator account.

Possible Cause 2: Another possible cause of the Error 1603 message is that PC Tattletale is ALREADY running on the computer.

If this is the case, you must first uninstall your existing installation of PC Tattletale before trying to reinstall.

Unlike some software programs, PC Tattletale can not be installed over its self.

To uninstall PC Tattletale in this situation we suggest using our special uninstall tool.

Download the PC Tattletale uninstaller

NOTE: Before uninstalling PC Tattletale, the uninstall tool will ask you for your PC Tattletale login password.

Be sure to reboot your PC after you have completed the removal of PC Tattletale.

You may now reinstall the program without conflict.

To re-download the software for a re-installation click here.

Suggested Video Help

Receiving an Error 1301

Getting an Error 1304 when installing PC Tattletale is not all that uncommon and is usually is caused by of 1 of 2 issues simple issues:

1.) If you are using Windows XP or Windows 2000, you MUST be signed into your computer as a high-level computer owner or "administrator".

*Limited user accounts do not have the proper permissions to install software.*

2.) Or it could be that PC Tattletale is already running on the computer.

If this is the case, you must first run our uninstall tool to remove the existing installation before you install the new version:

Download link: PC Tattletale uninstaller

This folder is typically located at: c:\windows\system32\explorer32\

Be sure to reboot your PC after you do the uninstall.

If this didn't answer question or if you are still experiencing the technical issues we've talked about in this email please let us know and create a support ticket.

Receiving an Error 1321 when installing / reinstalling

You are getting this error because PC Tattletale is ALREADY running in the background on your computer, or the uninstaller was not able to completely remove it.

However this problem however is very easy to fix. Please contact support for specific instructions.

Receiving an Win Error 32

Typically this is caused by a problem with your download of the PC Tattletale software installer.

To correct the error, try deleting your downloaded setup file and then delete it from the recycle bin.

Now download PC Tattletale again and choose 'Save' and NOT 'Run'.

Then double-click on the file and the installer should start just fine then.

If this didn't answer question or if you are still experiencing the technical issues we've talked about in this email please let us know and create a support ticket.

Download isscript.msi error

If you have received the message “An error occurred while downloading the file http://www.install engine.com/cert02/isengine/script.msi” you need to run this “install engine” separately.

The reason that you receive the error is that this file is component part of your copy of Windows and it is out of date and requires an update.

Click here to download the updated msi file.

You can choose to “Open” or “Run” it when prompted.

REBOOT after the file installation has completed.

Next click here to re-download and install PC Tattletale.

Suggested Help Videos:

How to download PC Tattletale


How to uninstall PC Tattletale

Runtime errors

Runtime errors are often a sign of more serious system problems. They could also be caused though because of interference from your anti virus or anti spyware software.

Today many anti virus and anti-spy ware manufactures are becoming increasingly overzealous in identifying perceived "threats," and many care more about their profits then your child's on-line safety.

Please visit our on-line video help tutorials page to learn how to configure your security software to allow PC Tattletale.

PC Tattletale internet security software exclusion videos

If this doesn't clear up the problem follow the instructions here to get a fresh install of PC Tattletale:

Click here to re download PC Tattletale


Note: Click here for a list of recommended Internet Security software

Configuring your firewall to allow PC Tattletale

Using PC Tattletale and a firewall should not present you with any issues. Just make sure to check that PC Tattletale is "authorized" in your firewall's "allow list."

Here's a listing of PC Tattletale sub-programs that will need to be added to the firewall's "Allow List":

explorer.exe (or explorer32.exe)

winsysmngr.exe (or winsysmngr32.exe)

netlogon.exe

svchost.exe

Once these files are added to the firewall's allow list the PC Tattletale will be permitted to access the Internet and will be able to function correctly.

Here are some video tutorials that should make it easy to configure your PC's firewall.

PC Freezes or seems slow after installing PC Tattletale

99 times out of 100, this problem is caused because your computer is running out of Windows system resources and or memory.

Now you may "think" you have enough physical memory in your machine, and you may, but what is important is to notice is how many other background processes are running on your computer.

It's not uncommon for children to have 10 to 15 programs starting up at the same time as Windows. When this happens the available memory left over for other programs like PC tattletale (or any other program for that matter) is greatly diminished.

Solution: Check the Windows task bar on the bottom right hand corner next to the clock, and look to see how many icons you see there.

If you have more than four or five chances are your PC is starting to run out memory from the very moment it starts up!

Next go to the Windows START button and look for the startup folder. Open at folder and see how many programs are there as well.

Now add all the programs you see here to the programs you find on the Windows task bar and you'll get an idea how many different programs are running at time at Windows startup.

The easiest way to free up memory on your machine AND have it run faster and with less crashes is to delete the icons/program that you don't absolutely need from the Windows startup folder and the task bar.

For example many people have Microsoft Office starting with Windows. It's not necessary. Having Microsoft Office start up with Windows only really saves about one half of the second when launching a Microsoft office program.

By clearing out as many unnecessary program icons as you can you will find that your computer operates faster across-the-board, and PC Tattletale can operate more efficiently too!

Setting up PC Tattletale email reports

Changing the email address where you want to see in the monitoring reports sent by PC Tattletale is very easy to do.

1 - Open the PC Tattletale control Panel.

2 - Select the “Options” button on the lower section of the window.

3 - Select “Reflex Mail' on the left side of the options window.

4 - Change your email address in the space provided. You will see your old email address there. Simply type the new e-mail address over the old address.

5 - Press the “Save and exit” link on the left hand side of the screen.

NOTE: You may still get emails sent to your old email address for a little while since PC Tattletale may have some older messages in queue.

Suggested Help Video

Setting up web blocking

It is IMPORTANT to note that PC Tattletale's first priority is to MONITOR what your child is doing online.

Therefore it's "filtering" works differently then other dedicated internet filtering programs on the market.

PC Tattletale software does NOT contain a list of sites that it filters by default. Instead, PC Tattletale gives you the power to create your own blocking list.

You can specify any keyword or URL (Web site) that you want blocked.

Then if child tries to go to any web site that contains that tagged keyword or keywords, PC Tattletale covertly intervenes and automatically displays a "404 Page not found" error, thereby making these sites appear to be "unavailable" or "off-line" for some reason.

After several unsuccessful attempts to access these sort of sites, your child will naturally assume something is wrong with their ISP and get bored and surf off to find a more suitable topic.

To see how easy it is to set up web blocking, click here.

If you however are more interested in trying to "Filter" your child's internet experience, we suggest the following internet filtering programs as they are more suited to that specific need.

http://www.pcwebwatcher.com

http://www.cyberpatrolsoftware.com

http://www.spectorsoftpro.com

Monitoring MySpace.com

PC Tattletale captures your child's MySpace.com login name and password and then logs them to email monitoring log of PC Tattletale for your review.

So now you can monitor your child's MySpace.Com account via the screen captures function OR by using the capture information and actually logging into their actual MySpace.com account directly.

1.) PC Tattletale will capture the username/password and place it in the emails recording section of PC Tattletale.

If PC Tattletale's Reflex Mail option is turned on, you will also be sent an email with the username/password to your child's My Space account.

2.) PC Tattletale ALSO records reading and sending of emails. When it gets the read emails, you'll see a picture of the person their kid is talking too!

*Feature 2 supported by Internet Explorer only at this time.

Unlocking PC Tattletale on 2 computers

PC Tattletale's licensing architecture allows registered users to install PC tattletale on two (2) separate computers using the same activation code.

To take advantage of this feature:

1) Simply download PC Tattletale software to which ever machine you want to install the software on.

2) Next install the software as usual (double click the downloaded file and follow the on screen prompts).

Suggested Help Video

3) Now click the "Register Now" button on the top left-hand side of the PC Tattletale control panel.

4) Now, type in (or better yet copy and paste) your activation code into the space provided and click "next." You'll know that your software has been properly registered when you receive "Congratulations!" message confirming your registration.

5) Restart your computer.

Installed PC Tattletale on the wrong PC

PC Tattletale's licensing architecture allows registered users to install PC tattletale on two (2) separate computers using the same activation code.

To take advantage of this feature:

1) Simply download the PC Tattletale software TRIAL to which ever machine you want to install the software on.

2) Next install the software as usual (double click the downloaded file and follow the on screen prompts).

3) Now click the "Register Now" button on the top left-hand side of the PC Tattletale control panel.

4) Now, type in (or better yet copy and paste) your activation code into the space provided and click "next."

You'll know that your software has been properly registered when you receive "Congratulations!" message confirming your registration.

5) Restart your computer.

Suggested Help Video

PC Tattletale won't remember activation code

Issue: When entering your activation code for PC Tattletale, it accepts the code. Later the program tells you that it is still in “demo mode” and that the “trial has expired.”

Solution: If you're using Windows XP make sure you are signed into the computer as an "Administrative user" when you enter your activation code.

Then PC Tattletale will remember the Activation code.

Entering the activation code while logged in as a "Limited User" account will prevent PC Tattletale from saving the activation code in Windows registry.

I use Vista and PC Tattletale will not take my password

This sometimes happens if you have downloaded an early version of PC Tattletale for Vista from a site other then the official PCTattleltale.com web site.

In these early versions the password did not set correctly. To fix the problem, try simply reinstalling the software.

When you are prompted for a password enter: "pctattletale"

This will allow you to uninstall PC Tattletale so that it may be installed correctly. URL to reinstall software.

PC Tattletale stopped working after registration

Typically this is due to anti virus or anti-spyware scanner interference.

To correct this, try the following:

1) Try simply restarting the computer. This will cause PC Tattletale to refresh and reload itself.

2) Be sure that your anti-virus or anti-spy ware software is not conflicting with PC Tattletale.

Check this list to see if your anti-virus or anti-spy ware software needs special attention.

3.) If this does not work, you may need to uninstall and reinstall the software.

Note: Another common cause if this issue is USER ERROR. Often times parents will change the software options configuration and accidentally turn OFF the software.

To ensure that your software is turned ON, launch the PC Tattletale hidden control panel and click the Silver Stop/Start button at the bottom to reset the programs start up controls.

How to erase your visit to the PCTattletale.com web site

Your visit to our web site may show up in your web browser history.

If you choose to not tell your child that you’re monitoring them, you may wish to erase this web history to prevent them from accidentally stumbling upon it.

Here's how to erase your Web history from Microsoft Internet explorer:

http://www.pctattletale.com//videos/erase-cache.html

If you use the Firefox browser, follow these instructions:

1 - Launch the Firefox browser

2 - Select the “Tools” menu option from the top of the screen

3 - From the drop-down menu choose: Clear private data

How to reset your PC Tattletale Password

If you have lost or forgotten your PC Tattletale password there are two ways to retrieve it.

Versions of PC Tattletale built after 08/05 of PC Tattletale will email your password right to you.

To initiate automatic password retrieval, just bring up the PC Tattletale “network logon” screen and click the send password link. If your password is stored in the program, PC Tattletale will email to you at the e-mail address specified in your Reflex Mail settings option.

This is why it is important to put a valid email address into the "Reflex Email" settings as this is where it will be sent to.

However, if there is a problem with your Windows registry or you have an older version of PC tattletale and the above method does not work for you, then you will need to follow the instructions below:

In order to reset your PC Tattletale password you'll need to run the special “password reset software” supplied by our technical support staff.

Please note: before we are able to provide you with the password reset software you will need to provide some personal information to verify your identity as a registered user or registered trial user.

Click here to request a password reset.

Norton Software broke PC Tattletale

Today many anti virus and anti-spy ware manufactures are becoming increasingly overzealous in identifying perceived "threats," and many care more about their profits then your child's on-line safety.

Please visit our on-line video help tutorials page to learn how to configure your security software to allow PC Tattletale.

It takes only a few minutes to exclude PC Tattletale from your anti-virus and anti-spyware scanners and ensures that your monitoring remains consistent.

Step 1) Download and run this file.

It will remove all traces if PC Tattletale from your machine.

REBOOT

Step2) Now just download PC Tattletale to your new machine.

Step 3) Now install the setup.exe you just downloaded

Step 4)Now configure your anti-virus program to ignore PC Tattletale.

Follow ALL STEPS LISTED.

Step 5) Now Activate PC Tattletale to unlock the newly installed software.

Step 6) Re-enable your copy of Norton and do a test scan.

If it still finds PCTattletale you may have missed a step in the video.

Help Videos:

How to download PC Tattletale

How to install PC Tattletale

How to exclude PC Tattletale from internet security software

How to register PC Tattletale

NOTE: To solve the many problems that many Norton / PC Tattletale users experience, we recommend others brand of anti-virus software.

To see a list of recommended anti-virus software click here

Recommended Anti Virus and Anti Spyware software

To see a list of recommended anti-virus and anti-spyware software titles that we think are great choices - click here

Getting Tech Support

Getting tech support is easy at PC Tattletale!

Click here to view our online Knowledge Base

Click here to submit a support ticket to a support rep

Click here to speak with a live support agent 24/7

Can't download PC Tattletale for some reason

If you find that you can't download your new PC Tattletale software blame your copy of Norton anti virus. (Or some other Anti Virus software)

Norton / Symantec anti-virus security software incorrectly labels the PC Tattletale as a security threat and will automatically deny you access to the set up file, and or download site.

It does this without your permission.

Symantec is acting illegally by denying you access to the software you have paid for. Therefore, you MUST disable Norton temporarily or it will not allow you to download the PC Tattletale software.

To correct this illegal action by Symantec, you need to open up your Norton software control panel and change the setting that tells Norton to start up with windows.

Reboot your PC and confirm that Norton is not active.

Now with Norton now disabled just download the PC Tattletale set up file to your machine.

Step 3) Now install the setup.exe you just downloaded.

Step 4) Now configure your anti-virus program to ignore PC Tattletale. Follow ALL STEPS LISTED.

Follow the normal install procedure and then restart Norton. IMMEDIATELY exclude PC Tattletale from the Norton scanner before allowing Norton to do a background scan.

Step 5) Now Install and Activate PC Tattletale to unlock the newly installed software.

Download Help Video

Anti virus Exclusion Videos

Installation Help Video

Activation Help Video


Once you have downloaded and installed PC Tattletale and excluded it from the Norton scanner, you then may re-enable your Norton security software - though we recommend that you consider using another anti-virus solution.

Click here to see a list of recommended anti-virus software titles click below:

Even if you didn't use PC Tattletale we strongly recommend getting Norton security OFF your machine.

Why? Norton is not the best Anti-Virus software, it's a known system resource hog, slowing down your PC and it causes problems with other software titles.

If you have had a problem with your Norton software interfering with your copy of PC Tattletale, let us know about it here.

If this didn't answer question or if you are still experiencing the technical issues, please let us know by creating a support ticket on our help desk.

How to turn off Fast User Switching in Windows XP

If are receiving a warning message regarding "FAST USER SWITCHING", you will need to disable this feature in Windows in order for PC Tattletale to operate most efficiently.

The bonus is that when you disable fast user switching, your PC will actually run faster!

For simple instructions on how to do this please visit the URL's below:

Video Tutorial

Text and graphics instructions

Can't find PC Tattletale after installation

Remember, PC Tattletale is designed to run in STEALTH mode - so it can not be found by your children.

However, as the parent you do need to know how to find and launch PC Tattletale control panel so that you can monitor your children’s activity.

There are two methods for launching the PC Tattletale hidden control panel:

1) Use the keyboard shortcut command Ctrl + Alt+ F5

Simply press the above keyboard keys in the order specified above, and if your version of Windows supports these types of shortcuts, this will launch the network login screen.

Now enter your password and the PC Tattletale control panel will launch.

Or you can use the “Start / Run” command method of launching the hidden PC Tattletale control panel.

1- Go to the Windows Start button (Search button in Vista)

2- Click on the “Run” command

3- In the box provided type: pctt

4 - Click OK.

This will launch the network login screen.

Now enter your password and the PC Tattletale control panel will launch.

How to access the PC Tattletale Control Panel Video

Text Instructions