General Tech Support Questions & Answers:

That's easy! We offer live support options in addition to our online self help tools.

You can submit a support ticket over the web though our help desk or you may contact a live support operator by calling our 1-800 number.

Live telephone support is available 24 hours a day / seven days a week and is BASED IN THE USA!

Live telephone tech support is available 24 hours a day - 7 days a week for free to new users for 14 days from their original date of purchase.

If you are currently an existing user who is past your free telephone support window, you may still speak with a support agent by purchasing a 3-day support extension for just $19.99.

Email Support here

Telephone Support here

Please note: 1-800 # telephone support is reserved for registered users.

* Windows Media Center - 2K - XP - 2K3 - Vista

* 300 Mhz or higher Intel or AMD processor - 512 MB RAM or higher

* 56.k (or faster) Internet Connection - 60 MB free hard drive space Internet

* Explore OR Firefox web browsers

* 256 MB of RAM that is the minimum requirement for the proper operation of the software.

Running PC Tattletale on a computer with less than 256MB of RAM or if you are running memory intensive programs like Norton Anti-Virus, may require you lower the frequency of automatic screen captures.

(For Parental control for the Mac, click here)

Please note: PC Tattletale runs well with 256MB of memory, but we like to see 512MB of memory or more for optimal performance.

Available memory allocation is limited by how many OTHER programs you have set to automatically load from the windows start up folder.

Running too many other programs at the same time and eat up available memory resources and cause your PC to run slowly.

Other then the time limit on the demo, there is no difference between the free trial and registered version.

When you purchase the software you will be issued an "activation key" that you will use to "unlock" the free trial.

This activation key lifts the time limit restriction from the free trial and unlocks unrestricted access to the software.

Order your activation PC Tattletale key here

Yes it is. You can order it here.

But honestly you may be better off downloading the software instead. Because no matter when you download and or purchase your copy, you will always have the most recent and updated version.

You may of course download the PC Tattletale set up a program and burn it to CD for safekeeping if you'd like.

No not at the moment. You can not access a PC monitored by PC Tattletale remotely or over a network. Nor can you install the software remotely.

To view recorded activity you need to be at the monitored computer or use the PC Tattletale Reflex Mailer to send you captured reports of your childs instant messages, chat sessions and email communications.

Your purchase of one (1) PC Tattletale activation codeentitles you to install and use the software on TWO computers at NO extra charge.

However, if you're one of those families that has more than two computers, you can purchase additional PC Tattletale registration codes at 50% off at the time of purchase.

For privacy reasons, we DO NOT have record of the password you create when installing PC Tattletale.

If you've reset or forgotten your PC Tattletale control panel password, you can have it reset it.

Just follow the password resetting request instructions below:

Registered Users Click Here

Trial Users Click Here

If you've lost or forgotten your PC Tattletale software activation code (sometimes called a registration code) you can quickly look it online up via our support web site.

Just follow the directions here: Resend Activation Code

No, absolutely not. You may however need to tell your firewall that it is ok to
PC Tattletale.

Giving PC Tattletale permission to transmit through your firewall is only required during the software activation process, or if you want PC Tattletale to send you email reports of your child's chat and email history.

Please visit our online video help page to learn how to configure your firewall software to allow PC Tattletale.

Today many anti virus and anti-spy ware manufactures are increasingly overzealous in identifying perceived "threats," and many of these compaines care more about their profits then your child's online safety.

Please visit our online video help tutorials page to learn how to configure your security software to allow PC Tattletale.

http://www.pctattletale.com//videos/exclude-videos.htm

This is not a issue as long as you are the legal owner of BOTH computers.

Installing PC Tattletale on a computer you do not own may violate state or local laws.

Here's how it works: Once your purchase is complete you will be issued a download link and activation code to unlock the trial version of the software.

This allow you to download and install PC Tattletale from any computer connected to the Internet.

Alternatively, you can save the PC Tattletale installation file to a CD-ROM and then use the CD to install on another computer.

Please note: Your purchased software license for PC Tattletale allows you to install the software to two (2) computers.

As Internet security software manufacturers become more aggressive in listing different types of software in order to have "the largest & most comprehensive database," all Parental control and Internet monitoring programs regardless of manufacturer will at some point probably be "tagged."

However, should PC Tattletale be listed incorrectly as a "threat" with your security software it is a simple matter to exclude PC Tattletale from those scans.

Of course there are a number of very good internet security programs on the market these days and your choice really comes down to price.

With the exceptions of Trend Micro, Panda Anti Virus and pretty much any Norton product, we can recommend pretty much any internet security software.

If need to reinstall PC Tattletale software for some reason, you will need to have your activation code handy (you can look it up here)

Just follow the directions here: Reinstall PC Tattletale software

99 times out of 100, this problem is caused because your computer is running out of Windows system resources and or memory.

Now you may "think" you have enough physical memory in your machine, and you may, but what is important is to notice is how many other background processes are running on your computer.

It's not uncommon for children to have 10 to 15 programs starting up at the same time as Windows.

When this happens the available memory left over for other programs like PC tattletale (or any other program for that matter) is greatly diminished.

Solution: Check the Windows task bar on the bottom right hand corner next to the clock, and look to see how many icons you see there.

If you have more than four or five chances are your PC is starting to run out memory from the very moment it starts up!

Next go to the Windows START button and look for the startup folder. Open at folder and see how many programs are there as well.

Now add all the programs you see here to the programs you find on the Windows task bar and you'll get an idea how many different programs are running at time at Windows startup.

The easiest way to free up memory on your machine AND have it run faster and with less crashes is to delete the icons/program that you don't absolutely need from the Windows startup folder and the task bar.

For example many people have Microsoft Office starting with Windows. It's not necessary. Having Microsoft Office start up with Windows only really saves about one half of the second when launching a Microsoft office program.

By clearing out as many unnecessary program icons as you can you will find that your computer operates faster across-the-board, and PC Tattletale can operate more efficiently too!

No need to worry about that. Once activated the software will keep track of time left on your license for you and automatically notify you when it's time to renew; just like your anti-virus software does.